We provide a local delivery service within a 10 mile radius of our shop. Please see areas covered below.
0 – 5 miles – £1.50 when you spend £20 or more
5- 10miles – Free local delivery for orders over £100 otherwise a small charge of £3.50.
We are currently delivering on Friday and Saturday’s only, unless otherwise agreed, this may change in the new year
Ascot, Addlestone, Bagshot, Bisley, Bracknell, Brookwood, Chertsey, Chobham, Deepcut, Heatherside, Lightwater, Lyne, Ottershaw, Pirbright, Sunningdale, Sunninghill, Thorpe, Virginia Waters, West Byfleet, West End, Windlesham, Woking, Worplesdon.
Aldershot, Ash, Badshot Lea, Camberley, Deepcut, Guildford, Godalming, Farnborough, Farnham (lower side & town centre) Fleet (Farnborough side) Frimley, Mychett, Normandy, Weybourne
Please note we do not set a minimum order. We are happy to deliver to the above areas for even low cost items, however for anything under £20 a delivery charge will apply.
To arrange delivery please select the products you would like and at checkout enter your postcode to see if you are eligible & select the delivery day you require. If you are not eligible please get in touch as you may be just outside the above areas
Delivery days are on the days stated above. Weekdays we will deliver between 4-8pm. Saturdays 10am-6pm. If you have a preferred time please add a note at checkout and we will try to accommodate where possible.
Please order at least 3 working days in advance to ensure we can order any products that are out of stock. (backordered) For out of stock items it will depend on availability from suppliers. (Some deliver weekly others monthly) If there any problems with availability we will let you know as soon as possible and refund any items we are unable to supply or offer a substitute.
Substitutes will be provided unless you explicitly advise you would not like any.
Same day deliveries are not standard but we may on occasion be able to if the items are in stock and its on the correct day. We will discuss this with you when we arrange a delivery time.
If you would like to setup a recurring order please contact us for more details
We can send treats, toys and other non consumables by post. Delivery charges are calculated at checkout based on the cumulative weight of the items ordered. We are currently unable to offer postal/courier delivery on raw, dry and wet foods.
Click & Collect
We also offer Click & collect from our Barn shop in Bisley. Select Click & Collect at Check Out
Collection times are during normal shop opening times. Mon-Sat 10am-4pm
As with local delivery, collection times will depend on stock availability. We unfortunately cannot guarantee all products will be available. If the items you order are preordered, you will need to pay for them upfront and a payment on collection option will not be available.
We will endeavor to enable collection same or next working day wherever possible. We will advise when your order is ready for collection and notify you of any stock shortages as soon as possible.
We can only hold your items for 48hrs, a longer time may be arranged but you must get in touch to agree this. Any orders not collected in this time frame without contact may be cancelled without further notice. Refunds will be made for any orders that are paid.