Delivery and Collection

Local Delivery

Area – Delivery area up to 15 miles, unless otherwise agreed.  Minumum order £30

Delivery Fees – A net 45p cost per mile or free delivery for orders over £100

Delivery days will depend on your area.  Generally anything under 6 miles will be weekly, over fortnightly.   Weekdays we will deliver between 2-7pm (these times are subject to change)  If you have a preferred time please add a note at checkout and we will try to accommodate where possible.  *Delivery date/day is shown at checkout and in your order confirmation

To arrange delivery please select the products you would like and at checkout enter your postcode to see if you are eligible. If you are not eligible please get in touch as you may be just outside the above areas

Please order at least 3 working days in advance to ensure we can order any products that are out of stock. (backordered) For out of stock items it will depend on availability from suppliers. (Some deliver weekly others monthly)  If there any problems with availability we will let you know as soon as possible and refund any items we are unable to supply or offer a substitute.

Substitutes will be provided without notice, unless you explicitly advise you would not like any.

Same day deliveries are not standard but we may on occasion be able to if the items are in stock and its on the correct day.  We will discuss this with you when we arrange a delivery time.

Postal service 

We can send treats, toys and other non consumables by post.  Delivery charges are calculated at checkout based on the cumulative weight of the items ordered. We are currently unable to offer postal/courier delivery on raw, dry and wet foods.

Click & Collect

We also offer Click & collect from our shop in Bisley.  Select Click & Collect at Check Out
Collection times are during normal shop opening times.  Bisley Mon-Sat 10:30am-4:00pm * Please wait for your ‘Ready for Collection’ email/text before arriving.  Please collect as soon as you can after receiving the message, especially for frozen products as we do no have space to store it for long. 

As with local delivery, collection times will depend on stock availability.  We unfortunately cannot guarantee all products will be available, especially if the items you order are pre-ordered (backorderd on confirmation)

We will endeavor to enable collection same or next working day wherever possible.  We will advise when your order is ready for collection and notify you of any stock shortages as soon as possible. Please do not come to collect until you receive an email stating it is ‘Ready to Collect’

We can only hold your items for 48hrs, a longer time may be arranged but you must get in touch to agree this. Any orders not collected in this time frame without contact may be cancelled without further notice.  Refunds will be made for any orders that are paid.